martes, 26 de febrero de 2019

Specialist Customer Operations Support Soporte Operaciones Mastercard

Perfil del empleo - Receives initial alert/phone calls and performs initial troubleshooting activities according to established protocols - Works in compliance with established procedures or protocols, escalating moderate to complex issues as they arise - Receives initial tier 1 customer calls and resolves in compliance with established procedures or protocols, escalating moderate to complex issues to Sr. Technicians - Creates and/or updates internal tickets to document monitoring and recovery steps adding added the below - Monitors and takes corrective actions for problems as they aris… Trabajos en lima avisos de trabajo en lima busco trabajo en lima urgente bolsa de trabajo lima bolsa de trabajo bumeran aptitus paginas de empleo buscadores de empleo
  • Perfil del empleo

    - Receives initial alert/phone calls and performs initial troubleshooting activities according to established protocols
    - Works in compliance with established procedures or protocols, escalating moderate to complex issues as they arise
    - Receives initial tier 1 customer calls and resolves in compliance with established procedures or protocols, escalating moderate to complex issues to Sr. Technicians
    - Creates and/or updates internal tickets to document monitoring and recovery steps adding added the below
    - Monitors and takes corrective actions for problems as they arise to minimizing customer impact and Mastercard issues.
    - Communicate with customers throughout the lifecycle of an interaction
    - Recommend business or process improvements; works with various work streams to formulate solutions
    - Document current processes and potential improvements
    - Develop self to be an Subjec
    Trabajo en: Soporte de Operaciones. Tipo de empleo: Contrato Indefinido. Salario base: S/ 0.

    Categoria ocupacional: Egresados, Bachilleres, Titulados, Magisteres. Estudios en: Economia, Electronica, Sistemas, Industrial.
  • Perfil del postulante al empleo

    Experiencia y Conocimientos:

    Technical skills
    - Applies working knowledge of customer preferences and service standards to fulfil requests and develops creative approaches to enhance responsiveness
    - Demonstrates working knowledge of Mastercard's networks, systems, applications, and databases
    - Understands platform systems installations, processes, procedures, and methodologies and coordinates with peer teams to increase effectiveness
    - Knowledge and understanding in application development lifecycle and standards.
    - Familiarity with ITIL standarts and practices
    - Experience and understanding in file transfer protocols and tools. (FTP, SFTP, Editran ..etc)
    - Fluent English
    .
    Aptitudes: Ingles (Avanzado) Excel (Avanzado) Base de datos (Avanzado).

    Actitudes y Requisitos:

    File Transfer
    Internal Audit
    Streams
    FTP
    Application Development
    Protocol
    ITIL
    Secure File Transfer Protocol (SFTP)
    Business Process Improvement
    Troubleshooting
    .

    Beneficios y Condiciones:

    - Dos(2) gratificaciones legales, en julio y diciembre de cada año.
    - Compensacion por tiempo de servicio(CTS).
    - Periodo vacacional de 30 dias por cada año completo de servicio.
    - Asignacion familiar.
    - Seguro social de salud
    - Seguro particular de salud
    - Sistema privado de pensiones
    - Se informaran en su momento al postulante
    .
  • Detalle del empleo

    Disponibilidad Inmediata. Horario: Tiempo Completo. Vacantes: 2.
  • Contacto empleador

    Empresa: Mastercard (RUC 20468070651)
    Pagina web: https://www.mastercard.com.pe/es-pe/consumidores.html
    Contacto: sebastian.portocarrero@mastercard.com
    Para postular a la convocatoria ingrese a:

    El empleo "Specialist Customer Operations Support", esta vigente hasta el 2019-03-08 en Lima, Peru


    Fecha de publicacion: 2019-02-26

    Tipo de empresa:

    Servicios Financieros Varios

    Descripcion

    Empresa de tecnología inmersa en el mundo de medios de pago la cual se dedica a la venta de franquicias, procesamiento y consultoría.


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